Условия использования

Version: 2026-09-24

1. Definitions

1. Provider – ANYTIME RPA sp. z o.o., ul. Grzybowska 87, 00-844 Warszawa, Polska, KRS 0000785924, tax ID (NIP) 5272893150.
2. Service – the Vehistra website with its subpages and language versions.
3. User – anyone using the Service.
4. Customer – a User who orders the Removal Service or buys Credits.
5. Consumer – a natural person concluding a contract not directly related to their business or profession.
6. Sole trader with consumer rights – a natural person concluding a contract directly related to their business where the contract is not of a professional nature for them (Art. 38a of the Polish Consumer Rights Act).
7. Account – a User account created through an external sign-in provider (email or Google).
8. Auction Page – a public page of the Service with archived data about a vehicle offered at auction.
9. Removal Service – the paid service of removing an Auction Page from the Service described in section 7.
10. Credits – prepaid units that can be used for the Removal Service under section 8.
11. Import Company – an independent business that imports vehicles.

2. General provisions and contact

1. These Terms set out the rules for using the Service. They are made available free of charge before a contract is concluded, in a form that can be downloaded, stored and printed.
2. Contact: email support@vehistra.com, postal address: ul. Grzybowska 87, 00-844 Warszawa, Polska.
3. support@vehistra.com is also the point of contact for Users and for EU Member State authorities, the European Commission and the European Board for Digital Services. We communicate in Polish and English.

3. Services and prices

1. Free services: browsing the archive of ended auctions and searching by VIN, lot number, make or model; VIN check (decoding public data, including the NHTSA database, and auction records from the Service archive); the import cost estimate calculator; browsing source-market vehicle offers; guides; the Account; the import enquiry form (section 6); handling of requests, including free personal data requests (section 9).
2. Paid services: the Removal Service (section 7) and packages of Credits (section 8).
3. Prices on the "Removal pricing" page are net prices. VAT is added at checkout according to the buyer's country and applicable law. Business customers can enter a tax ID (such as an EU VAT number); where the law provides for it, the reverse-charge mechanism applies. The total amount including tax is shown before payment.

4. Technical requirements

1. You need an internet-connected device and an up-to-date browser with JavaScript and cookies enabled; an Account and paid services also require an active email address.
2. Payments are processed by Stripe; a payment method supported by Stripe is required.
3. The Service uses strictly necessary cookies only (see the Privacy and Cookie Policy).

5. Rules of use

1. Users must use the Service lawfully and in line with these Terms. Supplying unlawful content, in particular in forms, submitting another person's data without a legal basis and impersonating others is prohibited.
2. The Provider may refuse a request or block an Account if a User breaches paragraph 1. The User is informed by email with the reasons, unless the law prohibits it, and may appeal through the complaint procedure (section 11).
3. Auction Page data comes from external sources (auction data providers and public databases). The Provider is not an auction house, a vehicle seller or a party to auction transactions. A missing archive record does not prove that a vehicle was never offered at auction.
4. Calculator results are estimates for planning. They are not an offer or tax, customs or legal advice.

6. Import enquiries

1. Users can send an enquiry about importing a specific vehicle through the form on the offer page. Sending it requires consent to be contacted and to have the enquiry passed on to selected Import Companies.
2. The Provider is not a party to any import contract. Such a contract is concluded directly with the Import Company on its terms. The enquiry is free of charge for the User.

7. Auction Page Removal Service

1. Service options:
   • Standard – removal of the selected Auction Page and every other Auction Page of the same vehicle (VIN), including ones published later, from the public part of the Service; their addresses are marked as permanently gone (HTTP 410); removal from the sitemap, cache and internal links; a Google removal request within 2 business days; 14 days of monitoring.
   • Express – everything in Standard plus a priority Google removal request the same business day or within 24 hours, a completion report and 30 days of monitoring.
   • Bulk – multiple Auction Pages (10 or more) on a custom quote.
2. The service covers pages on the Service domain only. The Provider does not remove data held by source providers, auction houses (such as Copart or IAAI), other websites or search engine caches, and does not guarantee when a search engine stops showing an address.
3. Removal does not cover records needed for billing, complaints and accounting.
4. Conclusion of contract. The Customer identifies the Auction Page (URL, VIN or lot number), signs in, accepts these Terms and pays through Stripe or with Credits. The contract is concluded when the payment is confirmed. Stripe emails the payment receipt to the Customer.
5. Performance. After payment the service normally runs automatically. The Provider may pause an order for manual review if abuse is suspected, if the order concerns a page outside the Service or if removal could breach the law or third-party rights.
6. If the Provider cannot perform the order for reasons not attributable to the Customer, it refunds the amount paid using the same payment method or, for Credit payments, restores the Credit to the Account.
7. The Removal Service is an additional service and does not limit free GDPR rights (section 9).

8. Credits

1. One Credit covers one Standard Removal Service. Credits cannot be used for Express or Bulk.
2. Credits do not expire, are tied to the Account and cannot be transferred to another Account.
3. Credits are not exchangeable for money and are non-refundable, without prejudice to the statutory right of withdrawal (section 10(3)) and section 7(6).

9. Free personal data requests

Anyone whose data is shown in the Service can object, request erasure or exercise other GDPR rights free of charge by writing to support@vehistra.com. The Provider handles such requests without undue delay and within one month, does not charge for them and never makes them conditional on buying a service.

10. Right of withdrawal

1. Consumers and sole traders with consumer rights may withdraw from a distance contract within 14 days of its conclusion without giving a reason by sending a statement to support@vehistra.com. The model form in Annex 1 may be used but is not required.
2. Removal Service. Before ordering, the Customer expressly requests that performance start before the withdrawal period ends and acknowledges that the right of withdrawal is lost once the service has been fully performed. After full performance the right of withdrawal expires. If the Customer withdraws after performance has started but before it is complete, they pay for the part performed up to withdrawal.
3. Credits. A consumer may withdraw from a Credit package purchase within 14 days of purchase and receives a refund for Credits not used by the time of withdrawal.
4. Refunds are made within 14 days of receiving the withdrawal statement, using the original payment method unless the Customer agrees to another method at no cost.

11. Complaints

1. Complaints can be sent to support@vehistra.com or by post to ul. Grzybowska 87, 00-844 Warszawa, Polska. Please include your contact details, a description of the issue, what you are asking for and, where relevant, the Auction Page address.
2. The Provider replies within 14 days of receipt, on paper or another durable medium.

12. Out-of-court dispute resolution

Consumers may use out-of-court complaint and redress procedures, such as local consumer ombudsmen, consumer organisations and permanent consumer arbitration courts. In Poland, information is available at prawakonsumenta.uokik.gov.pl.

13. Liability

1. Towards consumers and sole traders with consumer rights, the Provider is liable under mandatory law.
2. Towards other Customers, liability is limited to actual loss and to the price paid for the service concerned, except for intentional damage.

14. Account

1. The Account contract is concluded for an indefinite period. The User may terminate it at any time by asking for Account deletion at support@vehistra.com.
2. The Provider may terminate the Account contract for important reasons (serious breach of section 5) with 14 days' notice, stating the reason. Unused Credits are then refunded.
3. Deleting an Account does not cover data the Provider must keep by law.

15. Changes to these Terms

1. The Provider may change these Terms for important reasons: changes in law, in the scope or method of providing services, in payment or sign-in providers, or for security reasons.
2. Changes are announced in the Service and by email to Account holders at least 14 days before they take effect. Orders placed earlier remain subject to the previous Terms.

16. Final provisions

These Terms are governed by Polish law. This choice of law does not deprive consumers of the protection afforded by mandatory provisions of the law of their country of habitual residence. Disputes with Customers who are neither consumers nor sole traders with consumer rights are resolved by the court competent for the Provider's registered office.

Annex 1. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To: ANYTIME RPA sp. z o.o., ul. Grzybowska 87, 00-844 Warszawa, Polska, support@vehistra.com
• I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract for the provision of the following service(*): …
• Ordered on: …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is notified on paper): …
• Date: …

(*) Delete as appropriate.